• Free shipping on order over 30$
  • Free shipping on order over 30$

FAQ

How can I contact Safenorth?
You can simply email us at SUPPORT@SAFENORTH.COM where our customer service team will be happy to help you with whatever you need

What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX,Discover,etc) and PayPal payments.


When will my order be processed?
We process orders between Monday to Saturday. Orders will be processed
within -12 business days from the order date and shipped the next day after the
processing day.


How long will it take to receive my order?
Once you place your order, please allow 1-2 business days to process your
orders. After that, it will take 5-7 business days for delivery in the United
States.

How do I return an item?
If you are not happy with your purchase and wish to return an item, please
contact us within 30 days from receiving your order. Please provide your order
number as well as the reason for your return. Our customer service team will
review the return request and will send further instructions if the return is
approved.


For a list of final sale items, please see our Returns Policy. All returns must be
in original condition with packaging intact.


Will shipping be covered for my returns?
All return shipping fees and other miscellaneous fees are the responsibility of
the customer.


What if the item(s) I received are defective/incorrect/damaged?
Please contact us within 3 days from receiving your order if you received
merchandise that is incorrect, missing, and/or defective. Please include your
order number, photographs of the item(s) and all related references upon
receiving your package. 

How long is the returns process?
Processing returns may take up to 14 business days from the day we receive
your return. We will email you to confirm once your return has been processed.

When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit
or debit card, refunds will be sent to the card-issuing bank within 7-10 business
days of receipt of the returned item or cancellation request. Please contact the
card-issuing bank with questions about when the credit will be posted to your
account.